Returns

How business customers in Ireland return unused ThingSIM SIMs within 14 days.

Last updated: 4 November 2026

Returning unused SIMs

You can return physical SIMs that are unused and have never been activated within 14 days of delivery. We refund the €2.49 SIM charge for each one returned. If you cancel the whole order, we refund the delivery charge as well.

To return SIMs:

  1. Email hello@thingsim.com with your order reference and the SIMs you are returning, before the 14 days are up. We will reply with the address to send them to.
  2. Post them back. You pay the return postage.
  3. We refund you, by the method you paid with, within 14 days of receiving them.

A SIM that has been activated, by you or automatically, cannot be returned. An eSIM cannot be returned once its QR code has been issued, but it is not billed until it is activated.

Business customers only

ThingSIM sells through this site to business customers only, so the statutory cooling-off right that consumers have for distance purchases does not apply to orders placed here. Nothing on this page affects statutory consumer rights where the law gives them.

Faulty SIMs

If a SIM is faulty, tell us and we will replace it free of charge, whenever it arrived. This does not affect your legal rights.

Cancelling a SIM you are using

To stop a SIM you are using, cease it in the portal. A ceased SIM is billed to the end of the period already paid, with no partial refund. See the terms.