Terms

Last updated: 3 November 2026

1. Who we are

ThingSIM is a trading name of Netavo Global Data Services Ltd (“we”, “us”), a company registered in England and Wales with company number 11798207, whose registered office is at Beckside Court, Annie Reed Road, Beverley, HU17 0LF. You can contact us at hello@thingsim.com or through the contact page.

These terms apply when you order ThingSIM SIMs or plans online at my.thingsim.com, and to every SIM on your account. “You” means the person or organisation that holds the account. We sell to businesses and to consumers. Where a section applies only to consumers (people buying for purposes outside their trade or business), it says so.

2. What we sell

• SIMs. A physical multi-size SIM (mini, micro and nano in one card). Each SIM costs £2.00 once (£2.40 inc VAT).
• Plans. A monthly data allowance per SIM, on UK 4-network or UK 3-network coverage. Current plans and prices are on the plans page.
• Delivery. From £2.49 per order of physical SIMs (£2.99 inc VAT), depending on the postage option chosen at checkout. We post physical SIMs to addresses in the UK and EU.
• Extras, such as a static public IP at £8 a month per SIM, where offered in the portal.

Prices are shown ex VAT and inc VAT. VAT at the standard UK rate is added at checkout. Up to 25 SIMs can be ordered online; larger fleets are set up with us on separate terms.

3. Your account and payment

You need an account to order. You agree that the details you give are accurate and that you will keep them up to date.

You pay by card. When you order, your card is saved with our payment provider, Stripe, and you authorise us to charge it for your SIMs, plans and extras as they fall due without you being present (“off-session” charges). You can update the card in the portal at any time.

4. When billing starts

SIMs arrive inactive. Billing for each SIM starts when you activate it, or automatically 30 days after we despatch it. Before a SIM is activated automatically, we email you at least 5 days' notice. A SIM goes live on the network the next working day after it is activated.

Plans are billed monthly in advance, per active SIM. There is no minimum term. Your first SIM to start billing sets your billing date: it is charged a full month from the day it is activated, and that day of the month becomes your billing date. A SIM that starts billing later is charged pro rata to the next billing date, then monthly in advance with the rest.

5. Data allowance

Each SIM has the monthly allowance of its plan. When a SIM uses its allowance it is barred until the start of the next billing period; there is no overage charge. You can upgrade a SIM in the portal at any time: an upgrade applies at once and is prorated for the rest of the period. A downgrade applies from the next period.

6. If a payment fails

If a charge is not paid, we email you a Pay now link and retry the card once, 3 days later. If the retry fails, all SIMs on the account are suspended until you pay using Pay now. Paying restores them. While any charge is unpaid, no new SIMs can be activated, by you or automatically.

We may cease SIMs that remain suspended for non-payment for 60 days. Ceasing does not cancel the amount owed.

7. Pausing and cancelling SIMs

You can pause a SIM in the portal; a paused SIM is still billed. You can cancel (cease) a SIM in the portal at any time. A cancelled SIM is billed to the end of the period already paid, with no partial refund, and cannot be reactivated. Consumers also have the cancellation right described in returns.

8. Using the service

You must not use ThingSIM SIMs unlawfully, to send spam, to attack other systems, or in any way that harms our network or our network partners.

You are responsible for the devices a SIM is used in, for keeping your account credentials secure, and for anything done with SIMs on your account.

We aim to keep the service available but do not guarantee coverage, speed or uptime at any location. Coverage depends on the mobile networks and on where the device is. We will tell you about planned work where we can.

9. Returns and cancellation

You can return unused, never-activated physical SIMs within 14 days of delivery. See returns for how, and for the cancellation right that applies if you are a consumer.

10. Our liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited or excluded by law.

If you are a business customer: subject to the paragraph above, we are not liable for indirect or consequential loss, or for loss of profit, data or business, and our total liability to you for all claims is limited to the charges you paid us in the 3 months before the claim arose.

If you are a consumer, you have legal rights in relation to services that are not carried out with reasonable care and skill; nothing in these terms affects them.

11. Changes to these terms and to prices

We may change these terms or our prices. We will give you at least 30 days' notice by email of any change that affects SIMs already on your account. You may cease the affected SIMs without charge before the change takes effect.

12. Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer living elsewhere in the UK, you may also bring proceedings in your local courts.