Questions
The things people ask before and after ordering.
Before you order
When does billing start?
Billing starts when you activate, or automatically 30 days after we despatch your SIM; we email you at least 5 days before. SIMs arrive inactive, and a SIM goes live the next working day after activation.
What size is the SIM?
Every size: £2.00 per SIM, once, for a multi-size card that pops out to mini, micro or nano to suit your device. SIMs are posted to addresses in the UK and EU. eSIMs are temporarily unavailable.
Which networks?
There are two UK options. UK 4-network roams across O2, Vodafone, Three and EE and uses whichever is strongest where the device is. UK 3-network leaves out EE and costs less; it suits devices in places EE isn’t the only strong signal. Europe plans roam across the EU and are priced per project for now.
How many can I order?
Up to 25 SIMs online. For more, talk to us and we will set the fleet up with you.
Do ThingSIMs support LTE-M and NB-IoT?
Yes, as well as 4G data and SMS. Check that the device's module supports the technology it is designed to use.
Is an IoT SIM the same as an M2M SIM?
Yes. M2M (machine to machine) is the older name for the same thing: a data SIM for a device rather than a phone. Every ThingSIM is an IoT or M2M SIM, billed monthly per active SIM with no contract.
Once you have SIMs
What happens when a SIM runs out of data?
It pauses, rather than running up a bill. You can move that SIM to a larger plan straight away, paying only the difference for the rest of the month, or leave it until the allowance resets.
What if a card payment fails?
If a payment fails, we email you a Pay now link and retry the card once after 3 days. If it is still unpaid, your SIMs are suspended until you pay with Pay now, and no new SIMs can be activated while the account is in arrears.
Can I change a SIM’s plan?
Yes, SIM by SIM from the portal. Upgrades apply straight away; downgrades from the start of the next month.
Do you do fixed IP addresses?
Every SIM gets a private IP at no charge. A static public IP is £8 a month per SIM. For private networking, see the extras.